Picking up your campervan after-hours: a digital & contactless pick-up process
There's no need to stress when picking up a Spaceships campervan. We offer a free after-hours pick-up and drop-off service. This service is operational 24 hours a day, 365 days of the year! This means you can pick up your Spaceship campervan whenever it suits you. However, this free service must be prearranged and authorised by Spaceships. And this is how to do it.
Free after-hours & contactless pick-up & drop-off
If you would like to pick up or drop off your Spaceships campervan in Auckland or Christchurch outside office hours (that's any day of the week before 9 am or after 4 pm), you'll need to pre-arrange our free after-hours service. Due to COVID-19, all pick-ups will be done via the after-hours contactless pick-up process, even if you are picking up during office hours.
How to arrange the after-hours & contactless service
It's easy to arrange this free service.
Book your Spaceships campervan and select 'early after-hours' (before 9am but after midnight) or 'after-hours' in the time field (after 5pm but before midnight).
Make sure you have paid the full amount of your rental agreement. If you need to pay the remainder of your balance you can use oursecure online payment portal. It is an easy and secure way to pay the remaining balance of your booking.
How does the after-hours & contactless process work?
If you have completed all steps of the Online Check-in process, you will receive the pick-up instruction a day before the scheduled day of pick-up. In the email with pick-up instructions you will find information like:
how to get to our depot
where to find your campervan (parking space number)
the lockbox code to get the keys of the campervan
After-hours is our contactless pick-up process.... It doesn't matter at what time you're picking up your campervan, as long as it's on the day of pick-up that's on your booking. No staff member will be on-site, but our staff can bereached via chat, email or phone.
Sunset (or even later) is a colourful time to pick up your campervan. After-hours is a free service at Spaceships.
Questions about the after-hours pickup & drop-off service
Even more information about our free after-hours can be found in the Q&A below
Is full payment required to use the after-hours service?
Yes. You either pay the remaining balance viaour secure payment portal(log in using your booking number & name). Or you authorize us to charge the credit card we have on file. We'll need to process your payment 3 days before your requested pickup day.
What time can I pick up my Spaceship?
An after-hours pickup means that you can pick up your Spaceships anytime you like. Super early in the morning, in the evening or even late at night. It's up to you. As long as you pre-book your (early) after-hours pick-up we'll make sure your campervan is ready.
Will a staff member be on-site when I pick up my campervan after-hours?
No. Staff members are only on-site during office hours. When you're going for an after-hours pickup we'll send you an email with all the info about where to find your campervan, how to get to the keys and how to use your campervan.
Who's going to explain how to use my campervan?
No one. Picking up after-hours means that there is no Spaceships crew member on-site to explain the features of your campervan. But the good news is that we have downloaded the knowledge from our crew's brains and have created virtual assistants to help you out.
If you prefer to have al the features of your campervan explained by a human crew member, we recommend changing your booking to a pick up between 9am and 5pm aka office hours.
Do I need to have Stress-Free insurance?
No. But we do recommend that you select this option. To reduce the risk of any unforeseen damages on the return of the vehicle outside of office hours we recommend selecting the Stress-Free Insurance Option for complete peace of mind.
Any tips when I pick up my campervan late?
Yes. If you are arriving late and are tired we strongly recommend staying in or close to Auckland or Christchurch. Please don't attempt to drive any significant distances.