Spaceships NZ Customer service and support

Want to know more about campervan hire in New Zealand? Need more details about our campervans? Our crew is ready to answer all your questions. It's easy to get in touch with Spaceships campervan hire and to get your question(s) answered by our friendly crew.

• FAQ: Our FAQ aka Support Station has all the answers to any question a Space Traveller can ask
• Phone: Call the Spaceships Crew or Roadside Assistance. This can all be done via our toll-free aka freephone number
• Email: Contact the Spaceships Crew via email. A great way to get the info and answer to your question(s) quickly
• Chat/WhatsApp: Send us a chat message via WhatsApp - only chat messages, no voice messages

You'll always get our full attention and we'll make sure you'll receive a reply as soon as possible, no matter the contact option you select. Please make sure to send your message only once via one of these official contact options.

Access the Spaceships Wisdom via our Support Station

We have downloaded all the knowledge from all Spaceships Crew Members and have created an easy-to-use Support Station. The Support Station is packed with info about our campervans, the pick-up process, camping in New Zealand and roadtripping in New Zealand. You name it, the Support Station has the answers.

Call us toll-free within New Zealand or from overseas

• Our freephone / toll-free number (can be called for free when in New Zealand): 0800 772 237 free to call while in New Zealand (even with an overseas SIM card*). You don't need to add +64 in front of the 0800 number. Just call 0800 772 237 on any payphone, courtesy phone or your mobile. 
• Our local phone number: +6495262130 - This local phone number can be called when you are overseas and it can be used for sending us a chat message via WhatsApp.

As soon as you are connected to Spaceships HQ, you'll have the following options:

1. option #1 to book a Spaceship (sales team)
2. option #2 to talk to a crew member about your booking (customer service team)
3. option #3 to talk to NZRA aka roadside assistance (available 24 hours a day)

You can call us between 9am and 5pm (New Zealand time) on working days (Monday - Friday)

* It's free to call our freephone/toll-free 0800 number within New Zealand with a local SIM card - a Free SIM Card is included with every booking - or from a local phone. When you call the toll-free number with an overseas SIM on roaming, your home-provider might charge you for calling within New Zealand. Always use the free SIM Card included or use an NZ payphone or courtesy phone.

Email the Spaceships NZ Crew via our contact form

Have you checked our FAQ & Articles in our Support Station and our How-To pages in the Self-Service Section? You'll find heaps of info there, for example about the pick-up & drop-off process, transfer to our depots, how to update your booking, how to book the ferry and heaps more. Still can't find the answer to your question? Let us know via the form below. We're happy to help!

Contact the Spaceships NZ Crew via WhatsApp 

WhatsApp is also an official communications channel the Spaceships New Zealand Crew uses. Send us a chat message via WhatsApp.

Use the link or scan the QR code to start a WhatsApp chat with the Spaceships New Zealand Crew.

We can only receive chat messages via WhatsApp, not voice calls!

When sending a message via WhatsApp, please make sure to include details about your booking, like the quote/booking reference or the name of your campervan if you are already on your road trip. The more info you sent, the easier it will be for us to send you the answer in one go.