30 June, 2020
Last updated on 21 August, 2022
Posted by Marty | Spaceships Crew
Travelling halfway across the planet to explore a new country can be scary. To make your life as easy as possible and to remove any stress or worries, we have created a campervan booking process that will make you feel relaxed again. Free cancellation and a guarantee that you will never lose your deposit. It'll make planning your road trip a whole lot easier.
Spaceships crew members are travellers just like you. We understand that plans can change and that being flexible is super important. Therefore, we added all kinds of awesome features to our campervan booking process, making our booking process the most worry-free campervan booking process you have ever seen!
Yes, that is correct. You can book your campervan online at the lowest price (guaranteed) and cancel your booking free of charge if your plans change. Free cancellation can be done within 7 days of making the booking (from the date on your booking confirmation). Simply use the cancellation request form to cancel your booking. How easy is that?
Missed out on the free cancellation window?
Then our other flexible booking options kick in. Have a look at our Cancellation Policy for all details. However, the short version is even easier to read and to understand. If you missed out on the free cancellation policy then you can still cancel. Instead of charging a cancellation fee like other rental companies do (which means you'll lose your money), we will turn that amount into credit. You can use that credit within 2 years in all countries in the Spaceships Universe: Australia, New Zealand and the UK. You can even give the credit to a friend or family member. That means you will never lose the deposit paid.
Update your booking free of charge
If your travel plans change, you can always update your booking free of charge. Just let us know and we’ll change your travel dates (subject to availability). No need to cancel your booking… Simply postpone your booking by changing your travel dates. This can be done as often as needed. We never charge a fee to make these changes, but the daily price of your rental could be higher or lower due to seasonal fluctuations. But there will never be a fee charged to make a change like that.
Postponing your booking (changing your booking dates) is always free of charge, as long as it's done before the scheduled day of pick-up.
Booking a Spaceship just got easier: free cancellation, free changes and knowing you'll never lose your deposit
Manage your booking
Our Online Check-in System is the online gateway to your booking. It’s like the Stargate, you step into it and you are transported to a portal that is tailor-made for you. It’s your booking and you can make lots of changes yourself.
For example, add an additional driver (free of charge as well) or add accessories to your booking. All optional accessories are listed in the Check-in Portal and you can select or deselect the ones you would like to add or remove.
Choose from specific summer accessories to keep you cool (like the popular Summer Pack) or winter accessories to keep you warm (like snow chains or the famous Winter Warmer Pack). Or go for accessories that are great to use year-round, like a GPS / SatNav or camping table and chairs.
How you know it’s a safe and clean campervan
We promise you it’ll be an awesome #spaceshipsroadtrip when you book a Spaceships campervan in New Zealand. All our vehicles go through rigorous safety & cleaning processes and checks. You can see for yourself on Our Promises page, where we have published all the checks a vehicle needs to pass before it can leave our depot.
Our in-house mechanics service each vehicle to the highest New Zealand standards, every 15,000 kilometres. Not just any Toyota Estima can call itself a Spaceship.
Spaceships come with heaps included... And you can add even more accessories yourself
Experience a Spaceships campervan before arrival
All vehicle specifications and features are listed on the vehicle pages. These pages also contain heaps of recent photos and awesome videos that will show you how to use your Spaceship. We highly recommend watching the video for your vehicle category before arriving at the depot.
How to use your Beta (original & award-winning) campervan (see video)
How to use your Beta 2S (spacious) campervan (see video)
How to use your Dream Sleeper Mini (comfort) campervan (see video)
Of course, you’ll get an extensive show-around at our depot when picking up during opening hours (more details about the Auckland and Christchurch opening hours).
Contactless pick-up & drop-off aka after-hours is free
Is your flight scheduled to arrive late or super early? No worries, you can pick up your Spaceships campervan at any time of the day or night. Picking up outside of opening hours is another free service at Spaceships. This means you can pick up your campervan 365 days a year, 7 days a week, 24 hours a day.
Simply select ‘early after-hours’ (between midnight and 8am) or ‘after-hours’ (between 5pm and midnight) when booking your campervan online and follow all steps of the Online Check-in as soon as your booking is confirmed.
When contactless (after-hours) pick-up or drop-off is active, you can arrive at the depot at any time you like. There are no fixed times for after-hours (contactless) pick-up & drop-off. Just be a the depot on the scheduled day of pick-up. No staff member will be on-site, it is a fully automated process.
No need to shop around: the best deals are here
Booking online is the easiest and best option as our supercomputer will apply any discount that is active during your travel dates automatically. You’ll always book the best deal online. No worries. Our Price Match Guarantee will make sure you have booked it at the best available price at the time of booking. No need to go to other websites to find a better deal. Spaceships is the only website that displays the most up-to-date availability info and has the most accurate prices for Spaceships campervans.
Not happy with your booking? You can upgrade your campervan or change your travel dates before arrival (subject to availability). You can even cancel it for free within 7 days of making the booking (from the date on your booking confirmation). Although we can’t imagine not being happy with your booking. Have a look at what fellow travellers have said about their Spaceships road trip. Or check out the awesome road trip photos they’ve published.
Extending your road trip is just as easy
There is so much to do and see in New Zealand so we can understand you need more time to see it all. Just send in an extension request and our friendly customer service team will do their best to extend your booking. We just need to check whether there is a next booking on your campervan or if we can extend your booking. As soon as we have received your extension request our team will be in touch as soon as possible. It is that easy at Spaceships to change your booking or extend your road trip.
Become a Space Traveller: less stress, more fun
Don’t just go for any road trip in New Zealand, go for a #spaceshipsroadtrip… It’s backed by a Lowest Price & Price Match Guarantee and you’ll have the option to make changes for free (or even free cancellation) when you book online on our site. These flexible booking options are only available when you book your Spaceships campervan online on our site. When you book through an external party their terms & conditions will apply. Only the official Spaceships website will unlock these flexible booking options for your New Zealand road trip. That’s what we call worry-free booking of your campervan. Don't just go for any road trip, go for a #spaceshipsroadtrip!